I hesitate to refer people to it who have trouble understanding encoding problems though since, while entertaining, it is pretty light on actual technical details. An article by Joel Spolsky entitled The Absolute Minimum Every Software Developer Absolutely, Positively Must Know About Unicode and Character Sets (No Excuses!) is a nice introduction to the topic and I greatly enjoy reading it every once in a while. This article is about encodings and character sets. And the good news first: while the topic can get messy and confusing, the basic idea is really, really simple. You don't need to understand every last detail, but you must at least know what this whole "encoding" thing is about. Yes, even if you are just sending emails. If you are dealing with text in a computer, you need to know about encodings. What every programmer absolutely, positively needs to know about encodings and character sets to work with text What Every Programmer Absolutely, Positively Needs to Know About Encodings and Character Sets to Work With Text
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